Key Information:
- Work Model: On-site
- Schedule: Monday to Sunday
- Working Hours: 09:00 – 22:00
- Relocation: Relocation support provided

Responsibilities:
- Deliver professional support for the products and services, maintaining a stellar customer satisfaction rate
- Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of the customers
- Engage customers through multiple channels, including phone, email and chat
- Resolve customer inquiries within agreed SLAs, using the comprehensive knowledge base and established protocols
- Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
- Collaborate with team members to share best practices and contribute to the knowledge base
- Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements:
- Native-level Dutch proficiency
- Fluent English proficiency
- Strong interpersonal abilities and customer service orientation
- Ability to troubleshoot issues and find creative solutions
- Adaptable and quick to learn new processes and technologies, technical background is not mandatory

Benefits:
- Financial support during relocation.
- Fully paid training and career development opportunities.
- Competitive salary plus health insurance and other benefits.
- Positive international working environment.