Back Office Gaming Support Specialist (Turkish & English)
Job Description:
Key Information:
Work Model: On-site
Schedule: Monday to Sunday
Working Hours: 00:00 – 00:00
Responsibilities:
- Assist our players with any issues they might experience or report
- Focus on the player and provide the ultimate player experience
- Listen to the voice of the players and communicate it further to the appropriate teams
- Work with our team to improve our processes
Requirements:
- Fluency in Turkish (C1/C2) and good knowledge of English (B2 and above)
- Gaming experience - you have played games and you can relate to a player's concept, community, and mindset
- Player empathy and understanding a player's perspective when tackling their issues
- Understanding of Player Support
- Desire to help the players as best as possible and to contribute to the team's success
Additional Details:
- Fully paid training and career development opportunities
- Competitive salary plus health insurance and other benefits
- Positive international working environment