Key Information:
Work Model: Hybrid
Schedule: Monday to Saturday
Working Hours: 08:00 – 21:00
Relocation: Relocation support provided

Responsibilities:
- Deliver top-notch customer support via phone, email, or chat in Dutch and English
- Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners
- Ensure every interaction is professional, efficient, and leaves customers with a positive impression
- Stay up to date on client policies, products, and services

Requirements:
- Fluency in Dutch (C1/C2) and good knowledge of English (B2 and above)
- Proven computer skills, including MS Office and Google Suite
- Great communication, organization, and problem-solving skills
- Previous customer support experience (logistics/delivery experience is a plus)
- High school diploma or equivalent
- Ability to work in a hybrid model, requiring 1 week per month from the office in Sofia, Bulgaria

Additional Details:
- Financial support during relocation
- Fully paid training and career development opportunities
- Competitive salary plus health insurance and other benefits
- Positive international working environment