Key Information:
Work Model: Remote in Porto, Portugal
Schedule: Monday to Friday, 08:00 to 17:00, Saturday & Sunday Off
Gross Salary: 1,000 EUR gross per 14 months
Relocation: Relocation support provided from outside Portugal

Responsibilities:
- Take care of the Italian-speaking customers by phone, email, chat and social media channels
- Support competently the merchants for all questions and inquiries about the product and service
- Work on the optimisation of all processes related to the customers, to constantly increase the happiness of the merchants
- Work with other departments together, like Sales and Marketing

Requirements:
- Fluency in Italian (C1/C2) and English (C1/C2)
- Minimum 1 year previous experience in customer support or contact center
- Strong communication skills: approachable, patient and customer-oriented
- High level of empathy: providing excellent, customer-friendly service
- Capable of managing escalation processes and resolving complex issues
- Familiar with omni-channel support (phone, chat, e-mail) and ability to work with many tools at once and are proficient in using a smartphone, tablet and computers