Key Information:
Work Model: On-site
Schedule: Monday to Sunday
Working Hours: 00:00 – 00:00
Relocation: Relocation support provided

Responsibilities:
- Assist players via phone, email, and chat in German and English
- Handle technical problems, billing, accounts, and gameplay queries
- Resolve cases efficiently and escalate when needed
- Deliver empathetic, player-first solutions
- Moderate community platforms and maintain a positive environment
- Identify trends and report issues to the appropriate teams
- Contribute ideas to improve our knowledge base and processes
- Help shape the player experience through feedback and insights

Requirements:
- Fluency in German (C1/C2) and good knowledge of English (B2 and above)
- Knowledge of Microsoft Outlook, Excel, and Internet tools
- Gaming experience - ideally you've played games and understand player culture
- Team player with excellent communication skills
- Empathy and genuine desire to help players
- Strong problem-solving abilities
- Flexibility to work rotating 24/7 shifts
- Openness to feedback and continuous improvement

Additional Details:
- Financial support during relocation
- Fully paid training and career development opportunities
- Competitive salary plus health insurance and other benefits
- Positive international working environment