Technical Customer Success Manager
Job Description:
Key Information:
Work Model: On-site
Schedule: Rotating Shifts (Monday to Sunday 08:00 to 18:00)
Key Responsibilities:
- Portfolio Ownership: Own a customer portfolio end to end, acting as the primary trusted technical advisor for your accounts.
- Opportunity Creation: Identify and generate new opportunities outside focus accounts, progressing them through the complete sales funnel.
- Deal Execution: Drive opportunity completion from initial stages to the end, including technical discovery, solution positioning, consumption activation, and customer follow up.
- Pipeline Conversion: Convert, close, and grow opportunities across the entire customer portfolio, including accounts prequalified by the digital sales specialist team.
- CRM Excellence: Maintain strong CRM hygiene to ensure all opportunities, milestones, and forecasts remain complete, current, and backed by evidence.
- Retention and Growth: Engage with churn risk customers actively to protect baseline Azure consumption and strengthen customer relationships.
- Strategic Priorities: Support pipeline excellence, artificial intelligence and innovation initiatives, and always on skilling priorities.
Requirements:
- Exceptional verbal and written English communication skills (C1 minimum)
- Minimum 2 years of experience in B2B sales within a contact center environment;
- Paid training
- Willing to work 40 Hours per week on a rotational shift pattern
- Must be locally available in Lisbon, Portugal