Seeking a Logistics & Delivery Advisor, a hybrid role based in Sofia, Bulgaria, where you will leverage your German and English language skills to contribute to logistics and delivery operations through phone, email, and chat.

Key Information:
- Work Model: Hybrid
- Schedule: Monday to Saturday
- Working Hours: 08:00 – 21:00
- Relocation: Relocation support provided

Responsibilities:

• Deliver top-notch customer support via phone, email, or chat in German and English
• Manage logistics tasks: track packages, resolve delivery issues, and coordinate with consumers, vendors, and partners.
• Ensure every interaction is professional, efficient, and leaves customers with a positive impression.
• Stay up to date on client policies, products, and services.

Requirements:

• Fluency in German (C1/C2) and good knowledge of English (B2 and above).
• Proven computer skills, including MS Office and Google Suite.
• Great communication, organization, and problem-solving skills.
• Previous customer support experience (logistics/delivery experience is a plus).
• High school diploma or equivalent.
• Ability to work in a hybrid model, requiring 1 week per month from the office in Sofia, Bulgaria.

Additional Details:
- Financial support during relocation.
- Fully paid training and career development opportunities.
- Competitive salary plus health insurance and other benefits.
- Positive international working environment.